Refund Policy

Last Updated: April 3, 2026

1. Policy Overview

ConformAI is committed to your satisfaction. We stand behind the quality of our service and offer a straightforward refund policy that protects your investment while ensuring fair terms for all parties.

This Refund Policy applies to all subscription purchases of the ConformAI service. For questions or concerns regarding refunds, contact us at [email protected].

2. 14-Day Money-Back Guarantee

2.1 Unconditional Refund Guarantee

Your satisfaction is our priority. The 14-day money-back guarantee provides you with a risk-free trial period to evaluate the Service and determine whether it meets your compliance automation needs. During this period, you may request a full refund for any reason—no questions asked.

2.2 Full Refund Amount

A full refund includes the complete subscription fee paid for the plan you purchased. This covers:

• Your monthly or annual subscription cost
• Any promotional discounts applied at purchase
• Applicable taxes (subject to regional requirements)

Refunds do not include payment processing fees charged by our payment provider (Paddle), as these are third-party charges beyond ConformAI's control. However, we will work with you to explore fee recovery options where legally permissible.

3. Eligibility Requirements

To be eligible for a refund under our 14-day guarantee, you must meet the following conditions:

3.1 Time Requirement

• Your refund request must be submitted within 14 calendar days of your original purchase date
• The 14-day period begins on the date your subscription becomes active and you receive initial access to the Service
• Requests submitted after 14 days will not qualify for this guarantee (see exclusions below)

3.2 Account Status

• Your account must be in good standing with no outstanding balance beyond the subscription fee
• You must not have violated the Terms of Service
• You must not have engaged in fraudulent or abusive use of the Service

3.3 Data Cooperation

• You agree to cooperate with our team to ensure proper data handling upon refund
• We will delete your account data in accordance with our Privacy Policy upon refund approval
• You may request a data export prior to account deletion

4. How to Request a Refund

4.1 Refund Request Process

To request a refund, please follow these steps:

4.2 Response Time

We aim to review all refund requests within 5 business days and notify you of our decision. During weekends, holidays, or high-volume periods, processing may take up to 10 business days.

5. Refund Processing Timeline

5.1 ConformAI Processing

Once your refund request is approved by ConformAI, we immediately instruct Paddle (our payment processor) to issue the refund. ConformAI's processing time is typically 1-2 business days.

5.2 Payment Processor Timing

The time required for the refund to appear in your account depends on your payment method and financial institution:

• Credit/Debit Cards: 3-10 business days
• Bank Transfer: 5-15 business days
• Digital Wallets: 1-5 business days
• PayPal/Stripe: 1-3 business days

These timelines are provided by Paddle and may vary based on your financial institution. International transfers may take longer.

5.3 Total Timeline

From initial refund request to receipt of funds:

• Optimistic scenario: 1-2 business days (if immediate approval + instant payment processing)
• Typical scenario: 7-15 business days
• Maximum timeline: Up to 30 business days (for complex cases or international transfers)

5.4 Tracking Your Refund

After approval, we will provide you with a reference number and instructions for tracking your refund through Paddle. You can also contact your financial institution with the reference number if the refund does not appear within the expected timeline.

6. Exclusions and Exceptions

6.1 Non-Refundable Circumstances

The 14-day money-back guarantee does not apply in the following situations:

• Requests After 14 Days: Refund requests submitted more than 14 calendar days after purchase are not eligible
• Renewal Subscriptions: Auto-renewal charges that occur after the initial 14-day period are subject to different terms
• Promotional/Trial Periods: Refund requests during free trial or promotional access periods are not eligible
• Abuse or Violation: Refunds will be denied if you have violated the Terms of Service or engaged in fraudulent, illegal, or abusive use
• Partial Refunds: Partial or pro-rated refunds are not available for refunds requested within the 14-day window (full refund only)

6.2 Renewal Charges

If your subscription automatically renews after the initial 14-day period, the renewal charge is a separate transaction. Refunds for renewal charges are governed by EU consumer protection laws and may be requested within 14 days of the renewal charge (subject to the same conditions).

6.3 Beyond the 14-Day Period

Refund requests received after 14 days may still be considered under EU consumer protection regulations if:

• The Service failed to perform as described or advertised
• A material defect or breach occurred
• You can demonstrate reliance on misleading information

Such requests will be evaluated on a case-by-case basis in accordance with EU consumer rights law. Contact us with details of the issue.

7. EU Consumer Rights

7.1 Legal Protections

As a consumer within the European Union, you are protected by EU consumer protection regulations that provide rights beyond this refund policy. These include:

• Right of Withdrawal (14 days): EU Distance Selling Directive provides a 14-day right to cancel distance sales
• Right to Remedy: If services are not as described, you may request repairs, replacement, price reduction, or rescission
• Protection Against Unfair Terms: Unfair contract terms are void under EU consumer law
• Right to Legal Action: You may pursue claims through national consumer protection authorities or courts

7.2 Consumer Authorities

If you have a complaint that is not resolved through our refund process, you may contact your national consumer protection authority:

• Ireland: Irish Competition and Consumer Protection Commission (CCPC)
• Other EU Member States: Contact your national equivalent authority

7.3 This Policy is Supplementary

This refund policy provides protections in addition to your statutory consumer rights. If any provision of this policy conflicts with EU consumer law, the stronger protection under law will apply.

8. Contact Us

For refund requests, questions about this policy, or concerns about your subscription, please contact us:

8.1 What to Include

When contacting us about a refund, please provide:

• Your full name and account email
• Account username or subscription ID
• Original purchase date
• Reason for refund request (if you wish to share)

8.2 Follow-Up

If you do not receive a response within 10 business days, please send a follow-up email with a reference to your initial request. During peak periods or holidays, processing may take slightly longer.

8.3 Further Assistance

Beyond refunds, we welcome feedback on how to improve ConformAI. If there are specific features, improvements, or support you need, please share your suggestions. Our team is here to help ensure the Service serves your compliance needs effectively.

Last updated: April 3, 2026